COVID-19: Information for Patients 

Coming into Schoen Clinic London

You can rest assured we have created an environment which is as clinically safe as possible and we endeavour to make everyone feel confident about coming into our hospital. We continue to screen everyone, including staff, for symptoms of COVID-19 including temperature checking, issuing fluid-resistent clinical grade masks on arrival and answering some basic health-related questions.

We are also asking everyone who attends to follow our policy on social distancing and wash hands/use hand sanitiser as often as possible.

We appreciate this is a worrying time but we're here to safely get you the treatment you need and back on the road to recovery as soon as possible. If you have any special needs or would like to discuss your treatment further, please do not hesitate to call us on +44 20 3929 0809, or speak directly to your Consultant’s medical secretary.

Alternatively, you can contact us using our online form.

Frequently Asked Questions (FAQs)

We have gathered frequently asked questions from patients, relatives and the community about COVID-19 and coming into hospital. If you cannot find the answer in the list of questions, please call us on +44 20 3929 0809 or contact us using our online form.

Coming in to Hospital

  • If you are coming to us for an appointment, we will direct you to the screening station just inside the front door where a member of our team will take your temperature, ask you to use hand gel and provide you with a fluid resistant face mask to wear throughout your visit.

    We ask that you attend your appointment alone if possible but if there is a reason you need assistance during your appointment, please let us know in advance and a member of our clinical team will be happy to help.

    If your appointment is virtual, our administration team will send you clear instructions about how to access this service.

    While in the hospital, all our patient facing staff will wear face masks and appropriate PPE for your safety.

  • Yes, if your Consultant requests a scan for you, we will direct you straight round to our Imaging Department which is open Monday to Friday, 9am–6pm. X-rays usually take place same-day and MRI/CT imaging have minimal waiting times. Appointments can be made through our bookings team.

  • If you are an inpatient, we are now allowing one visitor but would still encourage you to come alone if you are able to. This is in line with Public Health England guidance and government requirements and is a temporary measure to keep everyone safe at this time. If there is a reason why you need additional assistance during your stay, please let us know and a member of our clinical team will speak to you to discuss this in more detail.

  • Yes we are. 

    We will continue to do everything we can to help NHS England and our local NHS Trusts to ease the demand on elective care surgical waiting lists the NHS is currently experiencing.

  • We are proud to be working alongside the NHS with our local NHS Trust hospitals. Patients are triaged by the NHS and if suitable for elective treatment, this can be undertaken at our hospital if the Trust is in agreement.

  • If you are coming into hospital for surgery, our patient services team will provide full details around self-isolation and testing prior to your procedure. We continue to follow advice from Public Health England around best practice and update our processes regularly.

  • Yes of course. We are recognised by all health insurers and most insurance companies are covering virtual online consultations as well as face-to-face appointments. Please call your insurance company as normal, to obtain your authorisation number for treatment.

    If you don't have health insurance, you can simply pay-as-you-go for first class treatment. Just call 0203 929 1086 or email 

  • Our hospital is open 24 hours a day, 7 days a week.

    Our bookings line is open 9am to 5pm Monday to Friday or contact us using our online form and a member of our team will respond to your query.

About COVID-19 

  • The current case definition has been outline by Public Health England as:
    •    a high temperature (37.8C or higher) 
    •    a new, continuous cough 
    •    loss or change to your sense of smell or taste
    For more details and what to do if you have symptoms please visit the NHS website.

  • No, we are an orthopaedic and spinal specialist hospital and are unable to offer a walk-in service. If you believe you might have COVID-19 please follow Public Health England’s advice by self-isolating at home and visiting NHS 111 online.

  • We have set up our seating in waiting areas to comply with social distancing. All people who enter the building will be screened for COVID-19 symptoms including having their temperature checked. We have removed high touch items such as water dispensers, coffee machines, magazines and patient information brochures and have further increased our cleaning protocols.

    Bottles of water are available, just ask any member of the team. We have limited the number of people in the hospital and continue to support our staff by enabling them to work from home where possible.

  • We have enhanced our cleaning regimens in all clinical areas and continue to follow Public Health England guidelines to prevent the transmission of COVID-19 in the hospital. Our staff are being tested regularly for COVID-19 and will self-isolate if they have any symptoms.