Using Your Health Insurance to Access Treatment

Using Your Health Insurance

Schoen Clinic Orthopaedic & Spinal Hospital London are recognised by all health insurers.

If you are using health insurance to pay for your treatment, you will need to liaise with your insurance provider throughout treatment and it is good to familiarise yourself with their terms and conditions and if there are any treatment limitations on your policy.

Gain fast access to orthopaedic or spinal treatment, when you need it.

Why wait? Contact us today.

Why Choose Schoen Clinic London?

The Benefits of Using Your Private Medical Insurance (PMI)

You deserve the best - especially when it comes to your health. More people are choosing to use their PMI for treatment, not only because they don't have to wait long for treatment, but also because it comes with a whole host of benefits.

At Schoen Clinic London you will:

  • Feel better faster with rapid access to an initial diagnosis and little or no wait for treatment.

  • Your choice of leading London consultants, many of whom are directly employed by Schoen Clinic London, working together for your benefit.

  • Access to the very best evidence-based treatments and outcomes, many of which may not be available elsewhere.

  • Benefit from better outcomes achieved through our specialisation in spinal and orthopaedics and use of data to drive quality improvements.

  • Recover quicker with our Rapid Recovery Programme which mobilises patients soon after surgery.

Contact us to find out more.

What to expect

  • Rapid access to expert care, on a date and time that suits you.
  • All your consultations, diagnostic tests, treatment and physiotherapy onsite.
  • A tailor-made treatment plan personalised to your individual needs.
  • A private ensuite bedroom with open visiting hours.
  • Healthy menus with all dietary requirements catered for.
  • WIFI and a range of guest services to make your hospital stay as comfortable as possible.
  • Extensive aftercare and support to get you back on your feet.
  • Direct liaison with your insurance company regarding billing and payment.

When you attend Schoen Clinic London

What to bring

When you attend Schoen Clinic London for treatment, please bring the following with you;

  • Medical insurance registration documents.

  • The pre-authorisation code issued by your medical insurer.

In order to meet the admission requirements of many insurance companies, we may need you to provide the date when your symptoms first developed and the date you subsequently visited your GP.

We will invoice your insurance company directly for treatment undertaken. Occasionally, there may be a policy shortfall to pay and we will work with you and your insurer to ensure you are aware of fees if this is the case with your policy. 

At the end of your stay, if you receive an invoice for treatment which is fully covered under your policy (possibly from the hospital or your Consultant), these should be forwarded to your insurance company. If you don't have your pre-authorisation number to hand when you first come into hospital for treatment, you may be asked to settle your account in full before leaving.

Additional costs for any extras, such as telephone calls, newspapers and magazines and visitor meals, will be invoiced and must be paid when you leave the hospital. 

We are happy to answer any questions you may have and help you in understanding the financial aspect of your treatment.

Just email or call 0203 929 0801.

  • Using your private medical insurance

    Step 1. Gain authorisation from your insurance company. We work with all the major health insurance companies. Before attending an appointment, it is important to check that your insurance policy will cover you and if there is an excess to pay. Some insurance companies also require a referral by way of a letter from your GP.

    Step 2. Once your insurance company has authorised your hospital visit/treatment, contact us to make your appointment.

    Step 3. So that we can bill your insurer directly here is what we will need from you:

    • The name of your insurance company

    • Your membership or policy number

    • The claim number or authorisation code given to you by your insurance company.

    Step 4. Concentrate on your recovery. We will liaise directly with your insurers to arrange payment.

About Schoen Clinic London

World-class Orthopaedic & Spinal Treatment

Schoen Clinic London is an award-winning, specialist private hospital focused on world-class spinal and and orthopaedic treatment for adults.

We work with some of UK's leading Consultant Specialists including spinal surgeons, orthopaedic consultants, musculoskeletal physicians, radiologists, physiotherapists, sports physicians and specialist nurses to give every patient access to the very best treatments and outcomes, based on the latest evidence and research.