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Helpful resources
Your mental health and wellbeing are our top priority. If you need immediate support it's vital that you reach out as soon as possible.
From the end of April 2024, if you or someone you support are experiencing a mental health crisis, you can call NHS 111 and select option 2 for 24/7 access to urgent mental health support. This is a national change, meaning you can call NHS 111 for help wherever you are in the country.
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Local Crisis Teams are not changing – this is just a new telephone number to call to to access support in a crisis. Local crisis and 0800 numbers will stay in use for a while. If you call any Crisis Team on their local number (which you might have on a care plan or old leaflet), you will still get through. You will receive the same support whether you call via NHS 111 or a local number.
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You should call NHS 111, option 2, if you or someone you know are experiencing a mental health crisis. A mental health crisis can mean different things to different people, but it is usually when someone’s mental or emotional state gets worse quickly. They might be struggling to cope or be in control of their situation. It is important to get help quickly.
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NHS 111 is for all ages including children and people with neurodevelopmental needs. You can call for yourself, or for someone else. It is available 24 hours a day, seven days a week. If you are deaf or have hearing loss, go to signvideo.co.uk/nhs111.
If you or someone else has physically harmed themselves, or if someone’s life is at risk, call 999 or go to A&E.
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​Listed below are some more details of services and organisations offering further help and support to individuals facing mental health challenges.
The Campaign Against Living Miserably (CALM) taking a stand against suicide. Helpline and web chat are available 365 days a year.
Call 0800 585 858
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Anxiety UK offers an extensive range of support services designed to help control anxiety rather than letting it control you. (open Mon-Fri 10:30-16:30)
Helpline 03444 775 774
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Text support 07537 416 905​
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Mind offers an information line to answer questions about:
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Types of mental health problems
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Where to get help
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Drug and alternative treatments
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Advocacy.
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Call 0300 123 3393 (UK landline calls are charged at local rates).
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Beat is the UK's leading eating disorders charity with helplines and online chat available 365 days a year.
Call 0808 801 0677
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https://www.beateatingdisorders.org.uk/
Age UK provides information and support for older people.
Age UK’s English helpline is open 8am to 7pm, every day of the year.
Call 0800 678 1602
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stem4 are the UK’s leading digital mental health charity for children and young people.
They offer 5 evidence-based mental health apps that support various mental health conditions as well as digitally delivered mental health literacy programmes in schools.
Young Minds offers tailored information, advice and support to parents and carers concerned about their child or young person’s mental health. (Mon - Fri 9:30am - 4:00pm)
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Call 0808 802 5544
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Online chat available too
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Shout is the UK's first and only free, confidential, 24/7 text messaging service for anyone who is struggling to cope.
Text ​85258
If you need dementia support, Alzheimer's Society are available.
All calls with their Dementia Support Line are recorded for training and quality purposes and calls are charged at standard local rate.
Call 0333 150 3456
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Rethink Mental Illness is a British charity that seeks to improve the lives of people severely affected by mental illness through its networks of local groups and services, information and campaigns.
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Call 0300 5000 927 (calls are charged at your local rate).
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Health and wellbeing advice, support and information for people identifying as LGBTQ+.
The LGBT Foundation helpline is open on weekdays 9am to 9pm and weekends 10am to 5:30pm.
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Call 0345 3 30 30 30​
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