Operations Manager

Operations Manager

Schoen Clinic Newbridge are recruiting for an experienced Operations Manager to oversee the daily workings of the Unit.

Schoen Clinic Newbridge - The LaingBuisson Hospital of the Year 2021.



Oversee the daily workings of the unit, to plan, manage and implement schedules to ensure deadlines are met, and maintain a high-quality standard, ensuring Schoen Clinic Newbridge is running well as it possible can, with a smooth efficient service that meets the expectations and needs of our service users, our commissioners, and regulators, e.g., CQC.

Key Responsibilities:


  • Local HR Administration managing and supporting central HR department with the recruitment process to include the management of personnel records and IT set up.
  • MHA overseeing the processes and systems to support compliance with the Mental Health Act and Code of Practice.
  • H & S Coordinatorto ensure a safe workplace environment without risk to health. Ensure that all Health & Safety policies, procedures, rules, and regulations are adhered to and are regularly reviewed, updated and communicated.
  • Payroll & Financial support submitting payroll promptly within expected deadline. Deal with any queries which may subsequently arise. Assisting the accounts with petty cash, invoice approval and purchase order control.
  • Audit maintain audit of external contractors to the Unit, ensuring timely service provision to meet regulatory requirements.
  • Training & awareness oversee to maintain accurate training records for all staff, ensuring compliance is met.
  • Rota function oversee ensuring adequate and effective coverage of the Unit.
  • Ensure prompt and accurate typing of correspondence, reporting to NHS-E and deadlines met within set timeframes.
  • Document and manage all business enquiries to the unit.
  • Liaise with service providers for IT, telephony, access control.
  • Clinical commissioning managing referrals to the Unit, liaising with Clinical staff, external contacts, and Commissioners.
  • Safeguard confidentiality of information relating to both patients and staff.
  • Be responsible for own professional development and ensure that an adequate Continuing Professional Development log is maintained.
  • IG – oversee the corporate IG strategy.
  • Local administrator for NHS mail.

Management: Line management and day to day direction of the following teams:

  • Manage the administration team supporting operations by supervising staff; planning, organising, and implementing administrative systems
  • Oversee the management of the housekeeping staff, implementing rotas and schedules as required to manage extended premises to ensure that they perform to the prescribed hospital standards.
  • Oversee the management of the catering department, implementing chef rotas as required.
  • Manage the maintenance team, ensuring work is carried out appropriately, overseeing the installation, repair, and upkeep of the Unit.

Building Management:

  • Ensure that Health & Safety legislation is adhered to.
  • Ensure that the Unit is maintained in good repair and liaise with appropriate personnel who have responsibility for such work.
  • Be responsible for the maintenance of statutory records, for example, accident book, fire equipment test log etc.
  • Facilitating and maintain communication links with external contractors, overseeing refurbishment and new projects


  • Work with the Hospital Director to promote the work of the Unit to commissioners and contribute to Newbridge House aims and objectives.
  • Act as the Administrator for all documentation associated with formal admission under the Mental Health Act 1983/2007
  • Liaise with Hospital Director and nurse teams to ensure timely completion of deadlines associated with patients detained under the MHA.
  • Be responsible for reading, understanding, and complying with all relevant Newbridge House policies and procedures.
  • Contribute to Newbridge House’s Clinical Governance arrangements and quality agenda.
  • IG ensure compliance with the corporate IG strategy.
  • NHS returns including MHSDS & ACM submissions.


  • Ensure that adequate and timely written records are kept which comply with Schoen Clinic Newbridge policy.
  • Develop and maintain an effective system of communication.
  • Be responsible for timely and accurate written and verbal reports.

Schoen Clinic Culture

Our culture of world-class medical excellence is based around our five key values:

Accountable      Taking ownership of the things I say and do

Caring                 Treating others as I would like to be treated

Collaborative    Working together to make a winning team

Courageous       Being proud to be different and challenge the norm

Determined       Seeing things through to meet and exceed expectations

Schoen Clinic Newbridge - The LaingBuisson Hospital of the Year 2021.

Full time, Permanent


£40,000 - £48,000

Closing Date
31st December 2021


  • Previous Operational Experience
  • Line Management Experience
  • Strong administration and organisational skills
  • Health & Safety experience
  • Payroll experience
  • Rota Management
  • Knowledge of CQC
  • Excellent communication and interpersonal skills


  • Salary up to £48,000 with an annual salary review
  • 25 days holiday + 8 bank holidays
  • Professional development opportunities
  • Contributory pension scheme 
  • Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening & the inclusion of pre-existing conditions. 
  • Eye care scheme with Specsavers
  • Online benefits portal with high street and online shopping discounts
  • Cycle to work scheme
  • Group Life Assurance
  • Enhanced maternity & paternity pay
  • Paid emergency leave
  • Occupational Sick Pay above SSP
  • Interest free season ticket loans
  • Employee Assistance Programme with wellbeing support